FT4web certificate update issue

Incident Report for Investors FastTrack

Resolved

Overnight we applied a security certificate update that caused FT4web to fail for some users, including lockups after a data download.

We have reverted that certificate change. If FT4web is still stuck, restart your computer and launch it again. Service should be back to normal after that.

Sorry for the disruption.
Posted Sep 10, 2026 - 09:36 EDT
This incident affected: FastTrack Products (FT4web).